Contact Linen and Co

How to reach us

What to send for a quote

The more we know, the faster and more accurately we can help. For a hospitality quote, send as much of the following as you have:

• Your property type and how many rooms or beds you are furnishing.
• Your bed sizes (Single, 3/4, Double, Queen, King, Super King) and mattress depth if you know it.
• Your laundry method: on-site, outsourced, tumble drying or line drying.
• The fabric and colour you prefer, or whether you would like us to recommend one.
• Any branding you need, such as embroidery on towels and bathrobes or satin stitch on pillowcases.
• The date you need the linen, for an opening, a refit or peak season.

Custom sizing and branding enquiries

For linen made to fit an unusual bed, send the mattress width, length and depth in centimetres and tell us how many beds are the same. For embroidery or satin stitch, send your logo as a clear, high-resolution image and tell us which items it should go on, where it should sit and how many pieces you need. A photo of the bed or the item helps. Custom work is made to order, so give us your date early.

Trade accounts and quotations

If you buy for a hotel, guesthouse, lodge, spa, self-catering property or as a reseller or interior decorator, apply for a trade account. Once it is approved you see trade prices when you sign in and you can turn a basket into a written quotation that holds your prices for seven days. There is no minimum order for trade clients.

Help with an existing order

Have your order number ready when you phone or write. Because our linen is hygiene-sensitive and much of it is made to order, returns are accepted only for verified manufacturing defects or transit damage, reported as soon as your order arrives, ideally within 5 days and within 48 hours for visible delivery damage, and each return needs to be authorised before it is sent back. Our returns and refunds policy sets out the details. Please contact us first, before posting anything back.

Delivery and timing

We deliver across South Africa. Delivery is priced at checkout from your address using live courier prices, with Standard and Express options where available. The courier works out the price and the delivery time for your area. Ready-stock items usually take 3 to 5 business days before dispatch, with courier time added after that. Made-to-order items, including custom sizes and branding, usually take 7 to 14 business days before dispatch, once payment is confirmed. If an order is urgent, tell us and we will do our best to help.