HOTEL QUALITY BED, BATH AND HOME NATIONWIDE DELIVERY
Policy
We are a linen manufacturer, and most of what we sell is made to a customer specification: custom sizes, mattress convertors, embroidery, satin stitch, personalised and specially sourced items. You receive a detailed description, and often a written quotation, before you pay, and production starts once payment is confirmed. Please check sizes, colours, quantities, fabric and artwork carefully first. Made-to-order, custom and personalised items cannot be cancelled, returned or refunded once production has started, unless there is a verified fault or a Linen and Co error. This includes items that a supplier makes to order for us on your behalf, such as blinds. Every product page says whether the product is Made to order or Ready stock, so you can see which applies before you buy.
We will repair, replace, credit or refund, depending on the problem and the product, where:
We describe every product, its fabric and its care in detail, and our care guides explain how to wash and dry it. These are not manufacturing faults:
For health and hygiene reasons we cannot take back bedding, pillows, duvet inners, mattress and pillow protectors, towels, bath mats, bathrobes, table linen and similar items that have been used, slept on, washed, marked, scented, altered or removed from protective packaging, unless the problem is a verified fault that was present before use.
We do not accept returns for change of mind, an incorrect selection or duplicate orders on made-to-order, custom, personalised or hygiene-sensitive products. The Electronic Communications and Transactions Act gives a private individual who buys goods online a short cooling-off period, but it does not apply to goods made to your specification or clearly personalised, to goods that by their nature cannot be returned, or to purchases made by a business. Where it does apply to a ready-stock item, you must tell us in writing within 7 days of receiving it, you pay the cost of sending it back, and the item must come back unused, unwashed, undamaged and in its original packaging with all labels. We refund once we have received and checked it.
Nothing in this policy limits any right you have under South African law, including the Consumer Protection Act. For customers who buy as a business that the Consumer Protection Act does not cover, this policy and your written quotation set out our agreement.
Bulk, trade and reseller orders follow the same policy as every other order. Because they are made to specification, we ask trade customers to check quotations carefully and report any shortage, damage or error promptly after delivery.
Good to know
Not on made-to-order, custom, personalised or hygiene-sensitive items, or on business purchases. The law gives a private individual a short cooling-off right on some ready-stock goods bought online, with conditions set out in this policy.
As soon as your order arrives, ideally within 5 days of delivery, and within 48 hours for visible delivery damage where possible. The sooner you tell us, the sooner we can check it against our records and the courier record.
No. Cotton shrinks when it is washed or tumble dried hotter than the care label allows. Please follow the care instructions on the product page and in our care guides.
Approved refunds are paid to your original payment method within 7 business days of approval, and we try to do it sooner. Your bank may take a little longer to show it.
No. Bulk, trade and reseller orders follow the same policy as every other order, so please check quotations carefully and report any shortage, damage or error promptly after delivery.
