Shipping and Delivery Policy

Lead times before dispatch

• Ready-stock items usually take 3 to 5 business days before dispatch.
• Made-to-order and custom items usually take 7 to 14 business days before dispatch, unless the product page or your written quotation says otherwise. The time depends on the order book and the size of the order.
• Satin stitch and embroidery add time: about one week for single row satin stitch and about two weeks for double row.
• Special sourcing and bulk orders may need more time, and we will confirm it with you.
• Courier delivery time is added after dispatch. Lead times are estimates and can be affected by busy periods, supplier delays and public holidays.

Standard and Express delivery

Delivery options and prices are worked out at checkout from your address by our courier platform, Bob Go. You will normally see a Standard and an Express option. How long each takes depends on your region: in some areas Express can be next day, in others a few days. The courier calculates the time and the price, so the figure you see at checkout is the one that applies.

Remote, rural, farm, plot, mine, estate or outlying deliveries may take longer or cost more, and we will tell you if an order needs a delivery price confirmed by hand.

Tracking and updates

Once your order is dispatched, the courier platform emails you at each step and gives you tracking details. Please keep an eye on your emails and make sure someone can receive the parcels. Please make sure your address, contact number and access details are correct.

Damaged parcels, missing items and wrong items

If a parcel is visibly damaged, photograph it before you open it. Report delivery damage, missing items or incorrect items to info@linenco.co.za as soon as possible, ideally within 5 days of delivery, and within 48 hours for visible damage where possible. We deal with the courier on your behalf where we arranged the delivery. If you arranged your own courier, the claim is between you and that courier. Our returns and refunds policy explains what we put right.

Collection and showroom visits

Our showroom is part of our manufacturing premises at Unit 4, 3 Mopedi Road, Sebenza, Edenvale, Gauteng. Showroom visits and collections are by confirmed appointment only, and we are not open for walk-in retail. Please wait for written confirmation that your order is ready before you collect. If someone collects for you, they need your order details.

You can collect any order instead of having it delivered: choose "Collect from Linen and Co, Edenvale" at checkout and there is no shipping to pay.

Wrong address, missed and refused deliveries

Extra charges may apply if an order has to be re-routed, re-delivered, returned or stored because of an incorrect address, a missed delivery, restricted access or refused delivery. Made-to-order, customised, personalised and hygiene-sensitive products are not automatically refundable if delivery is refused or a parcel is not collected.

Delivery outside South Africa

We deliver within South Africa and we do not ship outside the country. Customers in neighbouring countries are welcome to collect by appointment, or to have their order delivered to an address in South Africa that they arrange.