Secure Payments with Yoco

How paying works

1. Check your basket and delivery details, then press pay at checkout.
2. You are taken to Yoco's secure checkout page, where you enter your card details.
3. Your bank may ask you to approve the payment with a code or in its banking app. This extra check protects you if your card is ever lost or copied.
4. Once the payment is approved you come back to our website and see your order confirmation. We also send it to you by email.

Why it is safe

• Your card details are entered with Yoco and never pass through or stay on our website.
• Yoco is a South African payment provider that meets the card industry's security standard (PCI DSS) for handling card details.
• Every page of our website and of the checkout uses a secure, encrypted connection.
• Your order is only accepted once Yoco confirms the payment, so you are never charged for an order we have not received.

Accepted payment methods

You can pay by Visa or Mastercard credit or debit card. Yoco's checkout page shows any other payment methods that are available to you when you pay.

Payment is in full before production or dispatch. We do not offer credit accounts or payment plans.

If a payment does not go through

Sometimes a bank declines a payment, the approval step times out, or the page is closed before the payment finishes. When that happens you are not charged, and your basket is kept so you can try again. Check that your card details and billing address are correct, that your card is enabled for online payments, and that you approved the payment in your banking app if your bank asked you to.

If your bank shows a payment but you did not receive an order confirmation, do not pay a second time. Contact us with your name and the time you paid, and we will check with Yoco and confirm your order or make sure the payment is returned.

Keeping yourself safe

• We will never ask you to send your card details by email, WhatsApp or telephone.
• Only enter your card details on the Yoco checkout page that opens when you pay on our website.
• If you receive a message asking for payment that you are not sure about, contact us on 010 109 4950 or info@linenco.co.za before you pay.

Refunds

If we agree a refund, it goes back to the card you paid with. Your bank may take a few business days to show it on your statement. See our returns and refunds policy for when a refund applies.