Linen and Co (Pty) Ltd - Shipping Policy

Linen and Co provides comprehensive shipping solutions designed to deliver your luxury linens safely and efficiently.

Shipping Methods

Courier Delivery

• Partnerships with reliable national courier services
• Tracking information provided via email upon dispatch
• Delivery to your specified address

In-Person Collection

• Direct order pickup from the Linen and Co facility
• Customer responsible for collection arrangements
• Linen and Co accepts no liability for third-party collection

Shipping Costs

• Calculated based on order size, weight, destination, and complexity
• Clearly displayed at checkout before payment
• Orders over R5,000 may qualify for free shipping
• Additional charges may apply for remote or outlying areas
• Shipping charges are non-refundable once dispatched

Delivery Timeframes

Standard Delivery

• Processing: 2–5 working days
• Courier delivery: 3–7 working days after dispatch

Express Delivery

• Processing: 1–3 working days
• Courier delivery: 1–3 working days after dispatch

Made-to-Order Items

• Production lead time: 3–14 working days, plus standard shipping
• Embroidery adds 1–2 weeks to production time
• Urgent orders require written approval and may incur rush fees

Domestic Shipping (South Africa)

• Ships to all major cities and towns across South Africa
• Remote or rural areas may incur additional charges or extended delivery times

International Shipping

• Ships to select African countries
• Costs calculated individually based on destination and order details
• Customers responsible for import duties, taxes, and customs fees

Tracking & Courier Responsibility

• Tracking details provided via email upon dispatch
• Customers must monitor their order using the tracking details provided
• Once dispatched, the order is in the hands of an independent courier
• Linen and Co is not responsible for courier delays or service issues
• Report damage or loss to the courier within 48 hours of delivery
• Linen and Co will support customers in pursuing courier claims where applicable

Refused or Uncollected Orders

• Return shipping costs will be charged if delivery is refused or uncollected
• Items will be restocked or refunded minus applicable fees

Contact

• Email: info@linenco.co.za
• Phone:null010 109 4950
• WhatsApp: 066 291 8292
• Address: 5 1st Avenue, Edenvale, Gauteng, 1609, South Africa

Effective Date: 31 March 2026 ©null2026 Linen & Co. All rights reserved.