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Shipping policy

Shipping Policy

Linen and Co ships orders across South Africa using reliable courier partners. Delivery options and costs are shown at checkout where available, or confirmed with you for special orders, bulky orders, remote areas, or custom arrangements.

Order Processing and Lead Times

Lead times shown on product pages are estimates and may vary during busy periods, supplier delays, public holidays, or large order volumes.

  • Standard items usually take 3-5 business days before dispatch.
  • Made-to-order and custom items usually take 7-14 business days before dispatch, unless the product page or written quote states otherwise.
  • Embroidery, personalisation, special sourcing, and bulk orders may require additional time.
  • Courier delivery time is added after dispatch.

Courier Delivery

  • Orders are delivered to the address provided at checkout or confirmed in writing.
  • Tracking details are provided where available after dispatch.
  • Courier delivery times depend on destination, courier capacity, and service area.
  • Remote, rural, farm, plot, mine, estate, or outlying deliveries may take longer or attract additional charges.

Shipping Costs

Shipping costs may be calculated according to order size, weight, delivery address, packaging requirements, and courier availability. Any shipping thresholds, free shipping offers, or promotions shown at checkout apply only at the time the order is placed.

Collection

Collection may be available by arrangement from Linen and Co. Please wait for written confirmation that your order is ready before arranging collection. If a third party collects on your behalf, they must have your order details and any collection information requested by Linen and Co.

Delivery Address and Access

Please make sure the delivery address, contact number, and access details are correct. Additional courier charges may apply if an order must be re-routed, re-delivered, returned, or stored because of an incorrect address, missed delivery, restricted access, or refusal to accept delivery.

Damaged Parcels or Missing Items

Please inspect your parcel on delivery. If the parcel is visibly damaged, take photographs before opening it. Report delivery damage, missing items, or incorrect items to info@linenco.co.za as soon as possible and no later than 5 days after delivery. Visible delivery damage should be reported within 48 hours where possible.

Uncollected or Refused Orders

If an order is refused, uncollected, or returned to us because delivery could not be completed, additional delivery, return, storage, and handling costs may be charged. Made-to-order, customised, personalised, and hygiene-sensitive products are not automatically refundable if delivery is refused or the parcel is not collected.

International Shipping

International shipping is handled by arrangement only. International customers are responsible for customs duties, import taxes, clearance fees, and any destination-country charges unless agreed otherwise in writing.

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