Shipping Policy

Shipping Methods

Courier Delivery

• Partnerships with reliable national courier services.
• Tracking information provided via email upon dispatch.
• Shipment monitoring available throughout transit.
• Delivery to your specified address.

In-Person Collection

• Direct order pickup from the Linen and Co facility.
• Customer responsible for collection arrangements and timing.
• Linen and Co accepts no liability for third-party collection processes.

Shipping Costs

Pricing Determination

• Shipping costs are calculated based on order size, weight, destination, and complexity.
• Costs are clearly displayed at checkout before payment.
• Final shipping charges are included in your invoice.

Free Shipping

• Orders over R5,000 may qualify for free shipping.
• Free shipping is subject to delivery location, courier availability, and order requirements.
• Additional charges may apply for remote or outlying areas.
• Final shipping costs, if any, will be confirmed before dispatch.

Refund Policy for Shipping Costs

• Shipping charges are generally non-refundable once an order has been dispatched.
• Refunds for shipping costs are only issued if the delay or error was caused by Linen and Co.
• Customers who cancel orders before dispatch may be eligible for a partial refund of shipping costs, less any courier booking fees.

Delivery Timeframes

Standard Delivery

• Processing time: 2–5 working days.
• Courier delivery: 3–7 working days after dispatch.
• Timeframes are estimates and may vary based on destination and courier capacity.

Express Delivery

• Processing time: 1–3 working days.
• Courier delivery: 1–3 working days after dispatch.
• Express delivery is subject to availability and may incur additional charges.

Made-to-Order Items

• Custom or bespoke items have extended lead times: 3–14 working days for production, plus standard shipping.
• Embroidery adds 1–2 weeks to production time.
• Urgent orders require written approval and may incur rush fees.

Shipping to South Africa & Beyond

Domestic Shipping (South Africa)

• Linen and Co ships to all major cities and towns across South Africa.
• Remote or rural areas may incur additional charges or extended delivery times.
• Delivery address must be accurate and accessible to courier services.

International Shipping

• Linen and Co ships to select African countries.
• International shipping costs are calculated individually based on destination and order details.
• Customers are responsible for any import duties, taxes, or customs clearance fees.
• Delivery timeframes for international orders are longer and subject to customs processing.

Tracking & Customer Responsibility

Tracking Information

• Upon dispatch, Linen and Co provides tracking details via email.
• Tracking information includes the courier company name, contact details, and tracking number.
• It is the customer's responsibility to monitor their order using the tracking details provided.
• Customers must use the courier's tracking system directly to follow their shipment in real time.

Important: Courier Independence

• Once your order leaves Linen and Co, it is in the hands of an independent courier company.
• Linen and Co does not own, operate, or directly control the courier service.
• All delivery, timing, and handling matters are the responsibility of the courier company.
• For any issues regarding delivery, delays, damage, or loss during transit, customers must contact the courier company directly using the contact details provided in the tracking email.
• Linen and Co is not responsible for courier company performance, delays, or service issues.

Liability & Responsibility

• Linen and Co is responsible for the safe packaging and dispatch of orders.
• Once handed to the courier, all liability transfers to the independent courier service.
• Customers should inspect goods upon delivery and report any damage or loss to the courier immediately.
• Claims for damaged or lost items must be made with the courier within the specified timeframe, usually 48 hours.
• Linen and Co will support customers in pursuing courier claims where applicable, but the claim must be filed with the courier company directly.

Special Circumstances

Delayed or Failed Deliveries

• If a delivery is delayed beyond the estimated timeframe, contact the courier company directly using the tracking details provided.
• Customers may also contact Linen and Co for assistance, but resolution rests with the courier.
• Linen and Co is not liable for delays caused by courier services, weather, or circumstances beyond our control.

Incorrect or Damaged Deliveries

• Report any errors or damage to the courier company within 48 hours of delivery.
• Provide photographic evidence where possible.
• Notify Linen and Co of the issue so we can assist with the claim process.
• Linen and Co will arrange replacement or refund once the courier claim is resolved.

Refused or Uncollected Orders

• If you refuse delivery or fail to collect your order, return shipping costs will be charged.
• Items will be restocked or refunded minus applicable fees.

Contact Us

• Email: info@linenco.co.za
• Phone: 010 109 4950
• WhatsApp: 066 291 8292
• Address: Unit 4, 3 Mopedi Road, Sebenza, Edenvale, Gauteng, 1609, South Africa
• Showroom visits: Manufacturing showroom — visits and collections by confirmed appointment only. We are not open for walk-in retail.