Customer Disclaimer

At Linen and Co, we are committed to providing premium-quality products, clear communication, and practical guidance to support proper product selection, use, and care. This Customer Disclaimer outlines important information regarding product representation, custom orders, care expectations, liability, and related customer responsibilities.

By purchasing from Linen and Co, using our website, or engaging with our products and services, you acknowledge and accept the terms set out in this disclaimer.

1. Product Representations and Expectations

We make every reasonable effort to ensure that all product information, descriptions, specifications, and images are presented as accurately as possible.

Visual Representations

Product images on our website and marketing materials are representative of the actual products supplied.
Colours may vary slightly due to monitor settings, screen calibration, lighting conditions, and natural fabric variation.
We aim to provide the most accurate visual representation possible, but minor differences may occur.

Fabric and Material Variations

Natural variations in fabric, weave, texture, and finish are expected and are not considered defects.
Slight shade differences between dye lots may occur and are a normal part of textile production.
Hand feel, softness, and appearance may change slightly after laundering and regular use.

2. Custom Orders and Approval

Many Linen and Co products are made to order or customised to client requirements.

Customisation Terms

Custom, made-to-order, branded, embroidered, personalised, or specially sourced items are non-returnable once production has started.
Customers are responsible for checking and approving all specifications, measurements, colours, artwork, embroidery details, and related instructions before production begins.
Once approval is given, Linen and Co is not responsible for errors in customer-approved specifications.

Colour and Design Matching

Colour matching is approximate and may vary depending on fabric base, dye process, thread, embroidery application, and available materials.
Custom designs, layouts, and branded presentation elements created by Linen and Co remain our intellectual property unless otherwise agreed in writing.

3. Product Care and Maintenance

Proper care is essential to maintain the appearance, performance, and lifespan of our products.

Care Instructions

Customers must follow the care instructions supplied with the product or published by Linen and Co.
Failure to follow care instructions may result in shrinkage, fading, damage, reduced lifespan, or loss of product performance.
Improper washing, tumble drying, ironing, stain treatment, storage, or commercial laundering practices may void any applicable warranty or claim.

Wear and Use

Normal wear and tear is expected over time and is not considered a manufacturing fault.
Product lifespan depends on frequency of use, laundering methods, storage conditions, and handling.
Commercial and hospitality environments may experience faster wear due to higher usage volumes and laundering frequency.

4. Measurements, Fit, and Suitability

Customers are responsible for ensuring that the products ordered are suitable for their intended use.

All dimensions provided are approximate and may be subject to reasonable manufacturing tolerances.
Customers must confirm mattress sizes, bed sizes, pillow sizes, curtain measurements, table dimensions, and any other relevant specifications before ordering.
Linen and Co is not responsible for fit issues resulting from incorrect measurements supplied by the customer or incorrect product selection.

5. Limitation of Liability

To the fullest extent permitted by law, Linen and Co’s liability is limited to the repair, replacement, or refund of a product where a valid claim has been accepted.

We are not liable for indirect, incidental, special, or consequential loss or damage.
We are not responsible for damage caused by misuse, improper care, incorrect storage, unauthorised alteration, or normal wear and tear.
We are not liable for losses arising from delays, third-party service providers, or circumstances beyond our reasonable control.

6. Commercial and Hospitality Use

Our products are supplied to both residential and commercial clients, including hospitality businesses.

Commercial use may place greater demands on products due to frequent laundering, higher turnover, and operational handling.
Customers are responsible for selecting products appropriate to their intended environment and laundering conditions.
Where guidance is requested, recommendations are provided in good faith based on the information supplied by the customer.

7. Sustainability and Natural Product Characteristics

Linen and Co values responsible sourcing and long-lasting product quality. Some of our products use natural fibres and materials, which may display inherent characteristics that are not defects.

Natural fibres may vary slightly in texture, finish, and appearance.
Minor irregularities may occur as part of the natural character of the material.
These characteristics do not affect the intended function of the product.

8. Privacy and Data Use

Customer information is handled in accordance with our Privacy Policy. We respect your privacy and take reasonable steps to protect personal information used for enquiries, quotations, orders, delivery, and customer service. Read our Privacy Policy.

9. Changes to This Disclaimer

Linen and Co reserves the right to update this disclaimer from time to time. Any updated version published on our website will apply from the effective date shown on that version.

10. Contact Information

If you have any questions about this disclaimer or require clarification before placing an order, please contact us: