Customer Disclaimer

1. Product Representations and Expectations

At Linen & Co, we are committed to providing the highest quality luxury linens. This disclaimer outlines important information about our products, services, and customer expectations.

1.1 Visual Representations

• Product images on our website and marketing materials are representative of our actual products.
• Colours may vary slightly due to:
  • Monitor and screen settings
  • Natural fabric variations
  • Lighting conditions
• We strive to provide the most accurate visual representation possible.

1.2 Fabric and Material Variations

• Natural variations in fabric are expected and not considered product defects.
• Slight differences in colour, texture, and weave are inherent to high-quality, natural fabrics.
• Dye lots may have subtle variations, which are characteristic of premium textile production.

2. Custom Order Acknowledgement

2.1 Customisation Terms

• Custom and personalised items are non-returnable once production begins.
• Customers must approve artwork, specifications, and colour selections before production.
• Colour matching for custom orders is approximate and subject to fabric and dye limitations.

2.2 Design and Intellectual Property

• Custom designs created by Linen & Co remain our intellectual property.
• Clients receive usage rights upon full payment of the commissioned work.

3. Care and Maintenance

3.1 Product Care

• Product warranty is void if care instructions are not followed.
• Professional laundering is recommended for commercial linens.
• Detailed care instructions are provided with each product.

3.2 Maintenance Expectations

• Normal wear and tear are expected with regular use.
• Proper care can significantly extend the life of your linens.
• Stain removal and maintenance guides are available upon request.

4. Limitation of Liability

4.1 Liability Scope

• Linen & Co's liability is limited to product replacement or refund.
• We are not responsible for:
  • Indirect or consequential damages
  • Improper use or maintenance of products
  • Normal wear and tear

4.2 Customer Responsibilities

• Customers assume responsibility for:
  • Proper product care
  • Adherence to care instructions
  • Appropriate use of products

5. Commercial and Hospitality Clients

5.1 Special Considerations

• Separate terms may apply for bulk orders and commercial clients.
• Consultation and custom solutions are available.
• Dedicated account management for hospitality clients.

6. Changes to Disclaimer

Linen & Co reserves the right to update this disclaimer periodically. Continued use of our products and services constitutes acceptance of the most recent disclaimer.

7. Contact Information

• Email: info@linenco.co.za
• Phone: 010 109 4950
• Website: www.linenco.co.za