Support and FAQ

Standard orders can be placed directly on our website. For bulk, hospitality or custom requirements, send us the products, sizes and quantities you need through our quote request and we will help you build the correct order.

Production starts once full payment has cleared and the sizes, quantities, colours and finishes on your order have been confirmed.

Contact us immediately with your order number. If production has not started, we will confirm whether a change is possible. Once made-to-order or personalised work has begun, changes and cancellations may not be possible.

Full payment is required before production begins. Linen and Co does not offer deposits, payment plans or credit facilities on standard orders.

Available payment methods are shown at checkout and card payments are handled by the payment provider. Linen and Co does not store your full card details. If anything looks wrong during payment, stop and contact us rather than submitting the payment again.

Made-to-order items generally take 3–14 working days from payment clearance. Ready-made items are generally dispatched in 2–4 days. Timing can change with order size, specifications and the current production schedule; see our Lead Times page for the full detail.

Yes. Custom sizing, branding and embroidery can extend the production time. Single-row satin stitch generally adds one week and double-row satin stitch generally adds two weeks. We will confirm other custom-work timing from the specification and quantity.

Tell us the required date before ordering. We will check production capacity and courier timing, then tell you honestly what is achievable. Urgent production or delivery is not guaranteed until we have confirmed it.

When a courier tracking link is available, it is sent after dispatch. If your order has been dispatched and you have not received tracking, contact us with your order number.

Contact us with the destination, products and quantities before ordering. We will confirm whether delivery is available and what it will cost. South African delivery details are set out in our Shipping Policy.

Most Linen and Co products are made to order or hygiene-sensitive, so change-of-mind and incorrect-order returns are not accepted. Please confirm sizes, colours and specifications before payment and ask us if you are unsure.

Notify us within 48 hours of delivery. Send your order number, delivery date, a clear description and photographs showing the issue to info@linenco.co.za. We will assess it against the confirmed order and our returns policy.

No. Every return must be approved by Linen and Co first. If a return is approved, we will provide the return instructions and reference required for the parcel.

Approved items are inspected before a remedy is confirmed. Depending on the issue, that may be a repair, replacement, store credit or refund. Read the complete conditions, timeframes and exclusions in our Returns and Refund Policy.

Our made-to-measure blinds are supplied with a 3-year manufacturer warranty. If you need assistance with a blind purchased from Linen and Co, contact us through our Contact page with your order number, photographs and a description of the issue. We will confirm the applicable warranty process before any repair or replacement is authorised.

Use our Size Guides for standard product dimensions. If your mattress, table, window or project does not match a standard size, send us the measurements before ordering.

The correct temperature and drying method depend on the fabric and product. Follow the care label supplied with the item and use the matching instructions in our Care Guides. Do not assume one washing method is suitable for every linen range.

Yes. Tell us whether the linen is for a home, hotel, guesthouse or another commercial setting, how it will be laundered and what matters most to you. We can then explain the practical differences between suitable fabrics and finishes.

Options vary by product and can include custom sizing, satin stitch, embroidery and custom labels or branding. We confirm suitability, placement, colour and lead time before production.

Hospitality and industry professionals—including hotels, guesthouses, lodges, spas, interior designers and decorators—can apply through our Trade Registration Form. Approval and available pricing depend on the account and order.

There is no general minimum order quantity for hospitality or trade clients. Volume pricing may apply to some products and quantities; send us the complete requirement so we can confirm the appropriate price.

Include the product types, sizes, quantities, required date, delivery location and any custom finishes or branding. Photographs, plans or room schedules can help where relevant. Start by building your quotation or visit the Hospitality Hub.

Email info@linenco.co.za, call 010 109 4950, WhatsApp 066 291 8292, or use our Contact page.

Include your order number if you have one, the product names, sizes, quantities and any fixed deadline. For a fault or delivery issue, also include clear photographs. That gives us what we need to answer without sending you back for basic details.