Lead Time

Effective Date: September 6, 2025

Manufacturing Approach

Made-to-Order Production Excellence

Linen & Co operates on a sophisticated made-to-order manufacturing model, ensuring that every piece of linen is crafted with precision, quality, and customisation specifically for each valued client. This approach guarantees freshness, eliminates waste, and allows for personalised specifications that meet the exact needs of our discerning customers.

Our artisanal approach means that each product begins its journey only after your order is confirmed, ensuring optimal quality control and the ability to accommodate special requests, custom sizing, and personalised branding requirements.

Made-to-Order Products Include

• Fitted sheets - Custom-sized for perfect mattress fit
• Flat sheets - Luxuriously crafted for ultimate comfort
• Duvet covers - Available in various sizes and custom designs
• Pillowcases - Standard, king, and custom sizes available
• Mattress protectors - Waterproof and breathable options
• Pillow protectors - Hypoallergenic and dust-mite resistant
• Mattress convertors and toppers - Enhanced comfort solutions
• Scatter pillows - Decorative and functional accent pieces
• Bed end runners - Elegant finishing touches
• Table linen - Custom tablecloths, runners, and napkins
• Duvet inners and pillows - Premium filling materials

Delivery Timelines

Made-to-Order Items: 3-14 Working Days

Timeline calculated from payment clearance and varies based on:

• Order size and complexity
• Current production schedule
• Product specifications

Ready-Made Items: 2-4 Days

Quick dispatch for standard inventory items:

• Base covers
• Blankets
• Towels
• Gowns
• Slippers
• Quilted bedspreads
• Ready-made curtains

Stock Availability

Ready-Made Item Considerations

We strive to maintain optimal stock levels. In cases where specific designs or qualities are unavailable:

• Substitutions may be necessary
• Customers will be promptly notified
• Alternative options will be proposed

Satin Stitch Embroidery Processing

Single Row Satin Stitch

+1 Week

Double Row Satin Stitch

+2 Weeks

Embroidery requires meticulous craftsmanship. Customers should note:

• Intricate designs need additional time
• No liability for laundering damage
• Follow care instructions carefully

Contact Information

• Email: info@linenco.co.za
• Phone: 010 109 4950
• WhatsApp: 066 291 8292
• Address: 5 1st Avenue, Edenvale, Gauteng, 1609, South Africa

Customer Acknowledgement

By utilising Linen & Co's services, customers explicitly acknowledge and agree to the terms outlined in this Lead Times Policy. This includes understanding our manufacturing processes, delivery timelines, and potential factors that may influence production and shipping.

We appreciate your trust and commitment to quality. Our team is dedicated to providing exceptional service and maintaining the highest standards of craftsmanship.