Terms and Conditions

1. General Information

These Terms and Conditions ("Terms") govern your use of Linen and Co's website and services. By placing an order or using our services, you agree to be bound by these Terms.

Company Details:

• Business Name: Linen and Co
• Website: www.linenco.co.za
• Industry: Luxury hospitality and residential linens

2. Products and Services

Linen and Co specialises in premium quality linens including:

• Bed linens (sheets, pillowcases, duvet covers)
• Table linens (tablecloths, napkins, runners)
• Bath linens (towels, bath mats)
• Curtains and window treatments
• Custom and bespoke linen solutions

3. Orders and Pricing

• All prices are quoted in South African Rand (ZAR) and include VAT where applicable
• Prices are subject to change without notice
• Custom orders require consultation and separate quotation
• No minimum order quantities for commercial clients
• Orders are subject to availability and acceptance

4. Payment Terms

• Payment is required before production/dispatch unless credit terms are agreed
• Accepted payment methods: Card, Instant EFT, Normal EFT
• For commercial accounts, payment terms may be negotiated separately
• Late payment may result in order delays or cancellation

5. Production and Delivery

• Standard Inventory: 2-5 business days processing
• Custom Orders: 7-15 business days (expedited options available for urgent orders)
• Delivery times are estimates and may vary due to circumstances beyond our control
• Risk passes to customer upon dispatch
• Delivery charges apply as per current rate card

6. Customisation and Bespoke Services

• Custom orders are non-refundable once production begins
• Artwork and specifications must be approved before production
• Colour variations may occur due to monitor settings and fabric dye lots
• Custom sizing and personalisation available upon request

7. Quality Assurance

• All products meet our high-quality standards
• Commercial-grade linens suitable for hospitality use
• Eco-friendly materials and sustainable production practices
• Care instructions provided with all orders

8. Returns and Exchanges

• Custom/personalised items: Non-returnable unless defective
• Defective items will be replaced or refunded at our discretion
• Return shipping costs borne by customer unless item is defective
• Commercial clients: Separate return policy may apply

9. Care and Maintenance

• Care instructions provided with all products
• Warranty void if care instructions not followed
• Professional laundering recommended for commercial use
• Stain treatment and maintenance guides available

10. Intellectual Property

• All designs, patterns, and content are proprietary to Linen and Co
• Custom designs become joint property upon full payment
• No reproduction of our designs without written consent

11. Liability and Warranties

• Liability limited to product replacement or refund
• No liability for consequential or indirect damages
• Force majeure events exclude liability

12. Commercial/Hospitality Clients

• Bulk order discounts available
• Dedicated account management
• Custom branding and personalisation services
• Flexible payment terms for established accounts
• Professional consultation services included

13. Privacy and Data Protection

• Customer information handled in accordance with POPIA
• Data used for order processing and customer service
• Marketing communications with consent only
• Data security measures in place

14. Dispute Resolution

• Governed by South African law
• Disputes resolved through mediation first, then arbitration
• Jurisdiction: South African courts

15. Amendments

• Terms may be updated periodically
• Customers notified of material changes
• Continued use constitutes acceptance of revised terms

16. Contact Information

For questions about these Terms and Conditions:

• Website: www.linenco.co.za
• Email: info@linenco.co.za
• Tel: 010 109 4950
• WhatsApp: 066 291 8292