• Colours and textures may slightly vary from online images due to monitor settings and natural fabric characteristics
• Actual product may differ up to 2-3% from digital representations
• We strive for colour accuracy but cannot guarantee 100% match

• Custom and bespoke designs are collaborative efforts between Linen & Co and the client
• Design consultations require a non-refundable deposit of 30% of total project value
• Final design approval is required before production commences
• Custom orders are non-returnable unless manufacturing defects are present

• Our linens are crafted to hospitality-grade standards
• Commercial clients: Linens undergo rigorous quality control
• Residential clients: Premium craftsmanship with home-use considerations
• Warranty valid only with proper care as per provided care instructions

• Standard inventory: 2-5 business days processing
• Custom orders: 7-15 business days processing
• Expedited services available at additional cost
• Shipping times do not include production lead times

• Comprehensive care guides provided with each order
• Improper washing or maintenance may void product warranty
• Recommend professional laundering for commercial clients

• Eco-friendly materials and production processes
• Minimal environmental impact is our ongoing goal
• Fabric sourcing priorities sustainable practices

Linen & Co is not responsible for:

• Improper product use
• Damage from incorrect washing/care
• Natural fabric variations
• Colour fading due to non-recommended cleaning methods

• Prices subject to change without prior notice
• Limited edition and seasonal collections may have restricted availability
• Bulk/commercial pricing negotiated separately

• Residential: 14-day return window for unused items
• Commercial: Tailored return policy based on specific agreement
• Custom/personalised items are final sale
• Return shipping costs borne by customer unless product is defective

• Personal information handled per our Privacy Policy
• Secure payment processing
• Data protection in compliance with POPIA regulations